Privacy Policy
Last updated: 27 July 2026
1. Scope
This policy explains information that may be processed through the NOVOTV application, novotv.tv website, device pairing and activation services, and support processes.
2. Information that may be processed
Only information required for functionality, security and support may be processed.
- A NOVOTV device identifier generated for the device.
- A temporary pairing or activation code.
- Technical information such as application version, platform and device model.
- Activation status, last connection time and error logs.
- Information voluntarily provided in a support request.
3. Media service credentials
Server address, username and password entered to connect to the user’s own media service may be processed on the device to establish that connection.
NOVOTV does not use this information to sell or provide media content.
4. Purposes of processing
- Perform device pairing and activation.
- Maintain application functionality and security.
- Diagnose technical problems and provide support.
- Prevent misuse and comply with legal obligations.
5. Sharing and retention
Personal information is not sold. It may be shared only with technical service providers required to operate the service or with competent authorities where legally required.
Information is retained only as long as necessary and is then deleted, anonymised or access-restricted.
6. Security
Reasonable technical and organisational measures are used to protect information against unauthorised access, alteration, disclosure or loss.
7. User rights
Subject to applicable law, users may request access, correction, deletion, restriction or objection.
Use the Data Request page to exercise these rights.
8. Children’s privacy
NOVOTV is not directed specifically at children. Use by children should be supervised by a parent or legal guardian.
9. Changes
This policy may be updated. The current version and update date will be published on this page.
Contact
For questions, contact admin@novotv.tv. admin@novotv.tv