Support
Last updated: 27 July 2026
NOVOTV is an independent media player. It does not provide, sell or host television channels, movies, series, streaming packages, subscriptions or other media content.
1. Support scope
NOVOTV support covers installation, device pairing, activation, application interface and technical error reports.
2. Outside support scope
- Providing channels, movies, series or streaming packages.
- Selling or renewing third-party media service subscriptions.
- Third-party server outages or content issues.
- Account or password changes for the user’s media service.
3. Requesting support
Send support requests to admin@novotv.tv.
For faster review, include the device model, operating system version, NOVOTV version, time of the error and the displayed error message.
4. Security notice
Do not send your media service password, payment card details or other sensitive information in a support request.
5. Response times
Requests are reviewed as soon as reasonably possible. Response time may vary according to complexity and technical investigation requirements.
Contact
For questions, contact admin@novotv.tv. admin@novotv.tv